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Kate Klein

Kate is profiles editor for Hardware Retailing magazine. She reports on news and industry events and writes about retailers' unique contributions to the independent home improvement sector. She graduated from Cedarville University in her home state of Ohio, where she earned a bachelor's degree in English and minored in creative writing. She loves being an aunt, teaching writing to kids, running, reading, farm living and, as Walt Whitman says, traveling the open road, “healthy, free, the world before me.”

Will Lowe’s Staff Changes Hurt Customer Service?

Lowe's

The staff changes Lowe’s announced earlier this year to cut costs and focus more on customer service may hurt in-store experiences, Lowe’s employees tell Fast Company magazine. Lowe’s has cut corporate and store jobs and planned to move other employees who have …

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Homeowners Spending More on Kitchen Upgrades

Homeowner spending on kitchen upgrades is on the rise, according to a recent study from Houzz, the online home improvement community. In November, Houzz surveyed more than 2,700 homeowners who were in the midst of a kitchen renovation project, were …

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Small Businesses and the Regulation Struggle

No surprise here: Government rules can cost small businesses big time. New research from the National Federation of Independent Business (NFIB) shows that overregulation increasingly costs small business owners time, effort and money. The sheer quantity of regulations is a …

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How HGTV Star Nicole Curtis Depends on Independents

Nicole Curtis

HGTV star Nicole Curtis was at the recent Ace Hardware Spring 2017 Convention & Exhibits to promote products, but she also took time to tell Hardware Retailing about the independent retailers she relies on. Curtis’ TV show “Rehab Addict” details …

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Ex-Lowe’s Exec Sues, Claims Racial Discrimination

Lowe's

A former Lowe’s executive—who had been a potential successor for the company’s current CEO—is alleging he lost his job due to racism. Michael Jones became chief customer officer for Lowe’s in 2014, and The Wall Street Journal reported at the time that the …

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How to Get Funding to Improve Your Business

reimagine retail

The National Hardware Show® is supporting independent retailers in a way it never has before—by offering $100,000 to fund business improvements. Independent home improvement retailers are eligible to apply for the funding by submitting a short essay to the Reimagine Retail …

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