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Ace cybersecurity incident

Ace Hardware Experiences Cybersecurity Incident

Ace Hardware shared an email Monday with its retailers that the organization detected a cybersecurity incident impacting its IT systems. According to the email, ACENET, Warehouse Management Systems, Ace Retailer Mobile Assistant (ARMA), Hot Sheets, Invoices, Ace Rewards and the Care Center’s phone system have been interrupted or suspended.

The Ace cybersecurity incident is also impacting shipments, with no scheduled deliveries taking place on Oct. 30 and a request that retailers not submit new orders.

“Your Ace team, along with the support of a group of technical forensic experts, is working feverishly to resolve this situation. Nothing is more important than restoring all operations as soon as humanly possible,” says president and CEO John Venhuizen in the email. “As we are dealing with a fast moving, dynamic situation, details will be changing rapidly. We are committed to a steady flow of communication to keep you abreast of the situation.”

About Lindsey Thompson

Lindsey joined the NHPA staff in 2021 as an associate editor for Hardware Retailing magazine. A native of Ohio, Lindsey earned a B.S. in journalism and minors in business and sociology from Ohio University. She loves spending time with her husband, two kids, two cats and one dog, as well as doing DIY projects around the house, going to concerts, boating and cheering on the Cleveland Indians.

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